Our resources are here to answer your questions.

An appraisal link is sent to you to complete via Hirevue. It is a series of questions that records a video response from you. This recording is then reviewed by our Clinical Nurse Team and documented.

You are required to register yearly by paying an annual fee and we recommend setting up a Direct Debit. If your registration lapses you are unable to practice as a Registered Nurse. Revalidation:

• is the process that allows you to maintain your registration with the NMC
• demonstrates your continued ability to practice safely and effectively, and
• is a continuous process that you will engage with throughout your career.

Revalidation is your responsibility. You are the owner of your own revalidation application.
We recommend that you work towards meeting the revalidation requirements throughout
the three year revalidation period so you are prepared when your application is due.

We aim to review your appraisal within 5 working days. The Clinical Nurse will record responses and email you a copy of the completed document.

Yes, it is very important that you have an opportunity to give and receive feedback around your clinical practice and development.

No. An appraisal is a supportive tool and opportunity to explore areas of development.

It's free!

You are required to show a form of ID such as a passport or driver's license. Please hold the ID document up beside your face, close to the camera in good lighting.

Candidate policy and procedures can be found in your staff handbook.

Yes! Evidence of vaccination is required for working within the NHS.

All of the below training will be delivered on recruitment of a new candidate and then thereafter refresher training will be provided at the frequency shown below unless a risk assessment has shown that additional training is required for a particular candidate or job.

Yes, you can! All training will be assigned once your application is completed and you have successfully passed your interview.

Our dedicated consultants are here to support you every step of the way in your career journey. When it comes to training, we've got you covered! We believe in continuous development and offer a wide range of free training resources to enhance your skills and knowledge. Whether you need to update certifications, learn new techniques, or advance your career, just ask your consultant, and they'll be more than happy to assist you in finding the right training opportunities to suit your needs. Your success is our priority, and with our consultant's support, you can confidently take your career to new heights.

This will depend on the requirements of the area you will be working in as some clients require additional training to mandatory and statutory models.

Each eLearning module on average takes 40 mins.

Please contact your recruitment consultant and they will assist you with your log in.

iCare24 serves the majority of NHS trusts and Private hospital groups across the UK. For personalized guidance that takes into account your unique aspirations, preferences, preferred locations, and sectors, we highly recommend having a direct discussion with one of our experienced consultants. They will assist you in finding the best fit for your needs.

All applicants are required to have a minimum of six months or relevant UK work experience.

iCare24 currently supplies to all of the United Kingdom and has alternative sister companies that can offer opportunities in the Republic of Ireland and the United States. Our plan is to develop into additional countries over the next three years.

Regrettably, iCare24 is unable to provide visa sponsorship as we operate as a temporary staffing agency. To be eligible for registration with iCARE24, all applicants must possess an unrestricted right to work in the United Kingdom.

You can find the salary guide on our website for reference. Alternatively, we recommend reaching out to one of our experienced consultants who can help you discuss your grade, speciality, and explore the current opportunities available in your area.

This would be discussed and advised with your consultant when your shift was booked with us. Please contact your consultant to discuss this further, (sometimes we do cover the cost, but this is discussed with the consultant). Payroll only gets advised on what to deduct from the consultant.

If you no longer wish to contribute to the pension scheme, please contact NEST.

Candidates have a TAX code which are sent and automated from our link with HMRC, each week we run a coding update which updates candidates tax code, there tax code are all different, this comes down to candidates circumstances, the main tax code people are put on is 1257L which gives them a threshold of £12,570 before tax is deducted, this is calculated on a predictive earnings over the 12 months.

There is also W1/M1 – which is Week 1 Month1(main one) or a cumulative tax code ( you will have to hit your threshold before this is deducted

Any questions on this they will need to contact HMRC to discuss further, if a tax code is changed this is issues to us and this will reflect on there next pay, if a tax rebate is due this will be given back through there wage (if they have worked if not, they will again have to contact them for other form of payment)

Tax rebates are made from HMRC not from the employer.

To set up PAYE you need to provide us with a bank statement that is dated within the last 3 months and the iCare24 terms need to be signed.

A P60 is only issued if you work on tax week 52 with us, if you did not then this would be HMRC – This is the annual statement of what the candidate has earned with us, but they have to have worked with us on that last week of the financial year.

A P11D form is for benefits – This is only if you have company benefits which is something we don’t offer out.

Rest assured that if you've submitted your authorised timesheet to your consultant by the payroll deadline, it will be processed accordingly. However, if you have any concerns, feel free to reach out to your consultant on a Tuesday afternoon for confirmation.

Any deductions relating to agreed travel or accommodation will be detailed on your payslip.

For any inquiries about travel or accommodation contributions during shifts, kindly have a direct discussion with your consultant. In general, our high pay rates already include coverage for these expenses. However, in certain cases where you're working away from home on a contract, clients may offer provisions for travel and accommodation costs. Your consultant will be able to provide further information and confirm the details.

Please discuss this with your consultant directly as the majority of clients do not pay for break periods taken unless by specific agreement.

Every Friday, payment is issued for the timesheets submitted in the previous week, provided they were received before the payroll deadlines.

Your weekly payslip will be delivered to you by email by Friday 11:59pm.

For confidentiality purposes, your payslip will be protected with a personal code. You'll receive this code with your first payment, allowing you to access and view your payslip securely.

The time it takes to complete your registration process depends largely on your proactiveness as a candidate. Our registration and compliance department is highly efficient and can verify your registration within a few hours if all required steps are promptly completed.

To be considered eligible for registration, the following minimum requirements must be met:

1. Unrestricted right to work in the United Kingdom.
2. At least six months of healthcare experience in the United Kingdom.
3. Completion of the application form.
4. Proof of National Insurance.

Once you submit the online application form, you'll receive a response confirming that we've received it. If you have any further questions or need assistance, feel free to call us at 0844 823 6888 or email us at enquiries@icare24.co.uk.

Please contact us on 0844 823 6888 or email enquiries@icare24.co.uk, and we will assist you on a personal basis.

Please provide us with precise employment details - including the month and year of your start date and end date for each job. We can send you a CV template to fill out if that would be more convenient for you.

When applying for a job in a specific sector or field, you must furnish us with your educational and employment history, covering at least three years and starting from the age of 16. The duration required may vary depending on the type of sector you are interested in, and it is mandated by regulations and relevant frameworks.

Your references will go out every day at the same time. It is automated so the only time it will stop going out is when the referees respond.

The referees need to be one of the current and on of the previous, depending on how far back candidates has worked with the referees (3 Years) so two of the most recent clinical assignments whether it to be from the same place as long as it is two different referees.

For a successful registration with iCare24 you will need 2 Clinical References needed for file.

• DBS/Overseas Police Check
• How long do I have to fill in my DBS/PVG link?

DBS there is nothing to fill out.
PVG – 14 Days 
 

DBS cannot be tracked as it is done internally. If you have any questions regarding the status of your DBS application, speak to your consultant.

A police check is mandatory regardless of whether you have had one done previously or not. This requirement is in place to ensure good standing and compliance. Our Consultants will be happy to walk you through the process. 

Regrettably, your subscription only verifies the certificate's presence and active status on the UDS (Universal Data Solution), but it does not provide us with any specific details about the certificate. That's why we need you to provide us with a copy of the original certificate for our review.

We have no control over the process of a police check, as it is managed by the relevant country's authority. When someone has spent more than six months outside the United Kingdom, a police check becomes necessary to confirm their good standing. However, the time it takes for the check to be completed can vary from three months to one year due to the authority's regulations.

The processing time for an enhanced DBS check can range from as fast as twenty-four hours to as long as twelve weeks. Unfortunately, it is entirely beyond our control, which is why we rely on a specialist company to handle this service for us.

An enhanced DBS check involves going through five individual sections, each processed by relevant authority departments.

If you have stayed outside the United Kingdom or the Republic of Ireland for more than six months, you might need to obtain an overseas police check. This requirement is in place to ensure good standing and compliance. Our Consultants will be happy to walk you through the process. 

For proof of address, you can use the following:

• Driving licence (full or provisional) UK / Isle of Man / Channel Islands / EU
• Bank / Building Society statement
• Utility bill - electricity, gas, water, and broadband / telephone.
• Credit card statement
• Store card statement
• Benefit statement - e.g., Child Allowance, Pension
• A document from central/ local government/ government agency/ local authority giving entitlement (UK & Channel Islands) e.g., from the Department for Work and Pensions, the Employment Service, Customs & Revenue, Job Centre, Job Centre Plus, Social Security.
• Financial statement - e.g., pension, endowment, ISA
• P45/P60 statement (UK & Channel Islands)
• TV licence bill 
• Mortgage statement
• Council tax statement (UK & Channel Islands)

If you've spent more than six months outside of the United Kingdom or the Republic of Ireland, you might need to obtain an overseas police check. This requirement is in place to ensure good standing and compliance.

Yes we can!

Once the referred candidate has completed 5 shifts, you will be eligible for the following cash bonuses based on your candidate's position:

Healthcare Assistants: £50 per successful hire 

Registered Nurse: £100 per successful hire 

Specialisation: £150

We require 6 months minimum experience in the area you would like to work in.
If you would like to work in a speciality area such as Intensive care you will be sent a skills based interview however evidence of experience and further training would be required. This must be evidenced on your CV.

Typically, an agency nurse provides healthcare services for a number of different organisations in varying settings instead of just one facility, You will  provide care and support when others are absent, whether that is due to sickness or staff shortfalls, or to help ensure patient safety by alleviating pressure on services at busier time.

As an agency nurse, you'll be constantly moving between locations. Being able to build up a rapport with your patients, understand their needs and connect with them on a human level is crucial to being a great agency nurse.Shifts are on a temporary basis for the majority of cases, however, long-term assignments do occur and block bookings can allow nurses to work for one provider for a significant period of time.

You can access the timesheets online at (add website timesheet link). If you prefer, we can also mail them to you as needed. Just let us know!

Please remember that your timesheet is not only used for processing your payment; it is also a legal document that we send to our commissioners to support our invoices. Therefore, its accuracy, presentation, and readability are of utmost importance. When filling out your timesheet, please use black ink and write in capital letters to ensure it is legible. Avoid using correction fluid. Each week (Monday to Sunday), you need to complete one timesheet. If you work shifts with different clients in the same week, you must fill out a new timesheet for each client. If you prefer, you can send timesheets with single-day entries.

Please remember to take your timesheet to each shift and complete it during your work hours to maintain accuracy. 

To avoid any potential rejection of your timesheet, ensure that the following information is complete:

- Ensure every field is filled 
- Provide the correct facility name.
- Put the correct date next to each day of the week.
- Ensure that your start and finish times are accurate, and inform the Care Co-ordination Team if there were any changes to your shift.
- Double-check that your break times are recorded correctly.
- Submit your timesheet in landscape format (if using a phone or camera, turn off the flash).

Once you have completed your timesheet, you can send it to your consultant by the deadline (2:00pm Monday), alternatively you can send your timesheet to timesheets@icare24.co.uk.

You've got two options for submitting your timesheets. The first is to hand them over to your consultant by the payroll deadline, which is every Monday at 2:00 pm. Alternatively, you can also email your timesheet directly to payroll at timesheets@icare24.co.uk.