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Guidance & Usefull Links

We confirm that we follow all policies and procedures in line with Skills for Health and NHSI Approved Frameworks. We are also following the guidance issued by Public Health England and the WHO surrounding Covid-19 in terms of staff deployment.

Unfortunately, due to the variations in Trust policies throughout the country we are unable to guarantee that candidates hold the requisite skills to be able to look after patients with either suspected or confirmed Covid-19. However, we can confirm that should there be staff that require it we are happy to assist them in getting onto the next available training course in order to do so.

We have a dedicated Nursing Clinical Team, which also includes a Pandemic Lead who are in place to ensure that the governance is always followed and pandemic measures are carried out for all of our agency staff to follow. This is in order to protect all workers and patients within the Trusts we deploy to.

For further information please see FAQ

This is an important message surrounding Covid-19.

Please be aware that if you are asked to look after a patient with either suspected or confirmed Coronavirus and have not received all of the required training, we strongly advise against doing so.

Please be aware that if you are asked to look after a patient with either suspected or confirmed Coronavirus and have not provided with the appropriate PPE, we strongly advise against doing so.

If you are asked to, please speak with the NIC of the shift immediately to ensure that the specific PPE/ FIT testing required is received and also ensure to report back to your agency at the earliest opportunity you have.

Will consultants be able to remotely access the NHSP booking platform to view shifts and book nurses if necessary?

Yes, this has already been arranged wherever necessary.

Will there be any alternative telephone numbers that the Trust/NHSP team need to use to contact consultants?

Our normal number will be operational but each consultant has a work mobile that will be made available to the Trust.

Do you anticipate any changes to shift fill capacity?

We do not anticipate too many changes at the moment but this could change with lockdown guidelines so we will keep our clients informed.


Have you developed any organisational communications for clients?

Information regarding our policy towards the virus in on our website. You can use the form included on this page to request additional information.

What Covid-19 guidance have you issued to your employees?

We have provided all of our staff with the relevant guidance via mailshot and links to our websites. We have also surveyed all of our staff so that we are able to risk assess them and provide guidance accordingly

COVID-19 (coronavirus)

The Guardian - Six steps to improving mental wellbeing at work:

NHS - Get an isolation note:

GOV.UK - Statutory Sick Pay:

Please ensure to keep up to date with the latest guidelines and advice concerning Covid-19 here:

For further training and information for healthcare professionals, please use the following link:



NHS Approved Framework Supplier

NHS framework agreements are designed to ensure the NHS only gets the best possible service for its temporary staffing needs. Their primary goal is to prevent the exploitation of the NHS’s resources by looking at temporary staff rates, the fees paid to agencies and agreeing on fixed prices.


Healthcare Europe Awarded Supplier

ICARE 24 Group are an awarded supplier of Allied Health and Health Science staff on all temporary staffing frameworks procured by HealthTrust Europe. HealthTrust Europe is a group purchasing organisation for the public and private sectors in the UK and Europe. The new frameworks include members encompassing 27 NHS Trusts in the Midlands as well as 43 NHS Trusts and bodies in London.


NHS Collaborative Procurement Partnership

ICARE 24 Group have been awarded preferred supplier status by the London Procurement Partnership (LPP).The new temporary staffing supply contract was awarded on 18th October 2012 following a tendering and evaluation exercise conducted by Health Trust Europe (HTE), on behalf of the London Procurement Partnership (LPP) and associated London NHS Trusts.


The Recruitment & Employment Confederation

REC is the body representing the £24.5 billion recruitment industry. With more than 7000 corporate members and 5,000 individual members it is the recruitment’s biggest voice. All members adhere to the Code of Good Recruitment Practice – developed to ensure jobseekers and employers receive the highest recruitment standards.


SAFERjobs Accredited

SAFERjobs is a non-profit, joint industry and law enforcement organisation designed to support job seekers, agency staff, and contractors with any suspected fraud, malpractice, breach of legislation, or poor experience they may encounter. SAFERjobs is supported by the DWP, BEIS, Metropolitan Police, and other government and industry organisations.


Neuven Platinum Audit Award

The platinum Neuven standard recognises our commitment to the compliance and due diligence needed by this framework and we are duly proud of this esteemed recognition. ICARE 24 Group adheres to stringent procedures and processes on every placement we make which ensures all our clients can be confident that our candidates are vetted to the highest standards.


Healthcare Business Group

HB Group is an established provider of compliance solutions to the healthcare recruitment market. Our key aim is to ensure that by working with key stakeholders we can meet all of your compliance requirements under one brand.


Disclosure and Barring Service Member

ICARE 24 Group are a proud member of the Disclosure and Barring Service (DBS) which was established in 2012 and carries out the functions previously undertaken by the Criminal Records Bureau (CRB) and the Independent Safeguarding Authority (ISA).


ICARE 24 Group support The Kvell Project; a small, organic non-profit organisation that works with children that live below the poverty line on the war ravaged Thai/Burma border.

Members of our team have personal connections with the organisation, and is close to all of our hearts. With clear objectives, concerted collective effort and going that extra mile with our full corporate backing, we are able to positively impact the lives of the KVELL orphans and the surrounding community.

To learn more about the project click here.

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